Di Stephano TransCorp – Refund Policy
Effective Date: June 24, 2026
At DS TransCorp, we strive to provide reliable and professional transportation services. This Refund Policy outlines the circumstances under which customers may be eligible for refunds.
1. General Refund Eligibility
Refunds may be granted when:
* A booking is canceled by DS TransCorp.
* A customer is charged incorrectly due to a system or processing error.
* The requested service cannot be provided due to circumstances within the company’s control.
* A refund is required by applicable law.
2. Ride Services (Taxi, Limo, and Chauffeur Services)
Full Refund
Customers may receive a full refund if:
* The booking is canceled by the company.
* The assigned driver fails to arrive within the allowable waiting period and no alternative service is provided.
Partial Refund
Customers may receive a partial refund when:
* Service quality falls substantially below company standards.
* Billing errors result in overcharges.
No Refund
Refunds will not be issued for:
* Delays caused by traffic, weather, road closures, or other circumstances beyond company control.
* Customer no-shows.
* Incorrect pickup or destination information provided by the customer.
3. Vehicle Rental Services
Full Refund
* Cancellation made at least 48 hours before the scheduled pickup time.
* Vehicle unavailable due to company-related issues.
Partial Refund
* Early return of a rental vehicle may qualify for a prorated refund, subject to the rental agreement.
No Refund
* Cancellations made less than 24 hours before pickup.
* Violation of rental agreement terms.
* Suspension of service due to customer misconduct.
4. Truck Rental Services
* Cancellations made 72 hours or more before pickup may receive a full refund.
* Cancellations made between 24 and 72 hours before pickup may receive a 50% refund.
* Cancellations within 24 hours of pickup are generally non-refundable.
5. Bus and Ticket Booking Services
Full Refund
* Service canceled by the transportation provider.
* Duplicate charges or payment processing errors.
Partial Refund
* Refunds may be subject to administrative processing fees where permitted by law.
No Refund
* Missed departures.
* Expired tickets.
* Voluntary cancellation after departure time.
6. Subscription and Membership Services
* Customers may cancel subscriptions at any time.
* Refunds for unused portions of subscription services may be granted at the company’s discretion or as required by law.
* Fees already used or consumed are non-refundable.
7. Promotional Credits and Discounts
* Promotional credits, bonuses, coupons, and referral rewards have no cash value and are non-refundable.
* Expired promotional credits cannot be redeemed or refunded.
8. Refund Processing Time
Approved refunds will generally be processed within:
* 5–10 business days for card payments.
* 3–7 business days for digital wallet payments.
* Up to 15 business days for bank transfers, depending on the financial institution.
9. Fraud Prevention
DS TransCorp reserves the right to:
* Investigate refund requests.
* Deny fraudulent or abusive claims.
* Suspend accounts involved in suspected fraudulent activity.
10. How to Request a Refund
Customers may submit refund requests through:
* The DS TransCorp mobile application.
* Official customer support channels.
* Email or online support portal.
Refund requests should include:
* Booking or transaction number.
* Date of service.
* Reason for the refund request.
* Supporting documentation, if applicable.
Final Decision
All refund determinations made by DS TransCorp shall be based on the facts of each case, applicable laws, and company policies.
DS TransCorp
“Fair, Transparent, and Customer-Focused Service.”
Share Investment Default and Forfeiture Policy
Purpose
This policy establishes the conditions under which an investor’s rights to subscribed shares may be forfeited due to failure to complete payment obligations within the agreed timeframe.
Payment Obligation
All investors subscribing to shares in a DS TransCorp investment project must pay the full subscription amount according to the payment schedule stated in the Share Subscription Agreement.
Notice of Default
If an investor fails to make any scheduled payment by the due date, DS TransCorp shall issue a written Notice of Default. The investor shall be granted a grace period of thirty (30) calendar days from the date of the notice to remedy the default and bring all outstanding payments current.
Suspension of Rights
During the default period, the investor’s rights associated with the subscribed shares, including voting rights, dividend rights, profit-sharing rights, and any other shareholder privileges, shall be suspended until all outstanding payments have been received.
Forfeiture of Shares
If the investor fails to pay all outstanding amounts within the grace period, DS TransCorp reserves the right to forfeit all subscribed shares relating to the defaulted investment.
Upon forfeiture:
1. The investor shall lose all rights, interests, claims, and benefits associated with the forfeited shares.
2. The forfeited shares may be reissued, resold, or allocated to another investor at the sole discretion of DS TransCorp.
3. The investor shall cease to be recognized as a shareholder with respect to the forfeited shares.
Treatment of Amounts Already Paid
Any payments previously made by the investor prior to forfeiture shall be treated as liquidated damages to compensate DS TransCorp for administrative costs, fundraising expenses, opportunity costs, and losses resulting from the investor’s failure to fulfill the subscription agreement.
DS TransCorp may, at its sole discretion, refund part of the amount paid after deducting applicable administrative charges, legal costs, and other expenses incurred.
Exceptional Circumstances
The Board of Directors may, at its sole discretion, grant an extension, restructuring of payment terms, or partial relief where the investor demonstrates genuine hardship or other exceptional circumstances supported by satisfactory evidence.
Final Authority
The decision of DS TransCorp regarding forfeiture, reinstatement, extension, or reallocation of forfeited shares shall be final and binding, subject to applicable laws and regulations governing the company and the jurisdiction in which the investment is offered.
Acknowledgment
By subscribing to shares, each investor acknowledges that investment is a risk. Refund is only feasible if company fails to deliver success and growth as defined. They have read, understood, and agreed to the Default and Forfeiture Policy and accept the consequences of failing to fulfill their payment obligations.